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Product Returns
We guarantee you will love our products or we will give you your money back. You may return new items sold by Pilot Hobby within 30 days for a full refund, less shipping costs. If the item you purchased had free shipping, the actual shipping cost will be deducted from your refund. Items should be returned in their original packaging. To arrange a return just call us at 1-800-326-5165 and we will guide you through the process.
Product Exchanges
If you receive a faulty item and need to exchange it for the same item, please call us at 1-800-326-5165 and we will guide you through the process and arrange for shipping back to our location.
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